FAQs
Cricket Health is a comprehensive kidney support program with a personalized, evidence-based approach to helping members with chronic kidney disease (CKD) and end-stage kidney disease (ESKD) manage everyday needs in between doctor appointments. Cricket’s multidisciplinary kidney support team works in unison with the member’s current medical providers to offer an extra layer of support to members.
Your health plan is committed to ensuring members have access to high-quality, affordable, and equitable health support with an unparalleled consumer experience. This program aims to bring comprehensive, high-quality support to members who are living with kidney disease, and who can benefit from personalized, evidence-based support outside the four walls of their doctor’s office. The program aims to help members better understand and manage their kidney health, with the goal of helping them live their best quality of life.
Cricket Health offers extra support in addition to what members receive from their primary care physician and nephrologist. The Cricket Health program includes a mix of virtual and phone-based support services that enable members to make informed decisions and remain engaged throughout their chronic kidney disease journey with a team that’s accessible by phone, online or at home.
Additionally, Cricket Health provides members with engaging educational content from renowned clinicians to help them understand and manage their disease.
Members can use the MyCricket™ platform to connect to an online community of peer groups and trained mentors who can relate to what they’re going through because they’ve ‘been there.’ Because they’ve gone through a similar experience, they can share useful insights about managing kidney disease and the emotions and challenges that go along with it.
For members whose kidney disease progresses, Cricket Health provides education on treatment options, such as pre-emptive transplants, conservative care (care without dialysis or a kidney transplant), and both home and in-center dialysis. This helps members select the best treatment option for themselves and their families.
There’s no additional cost for eligible members to participate in the Cricket Health program. Members are eligible if they’ve been identified by their health plan based on their health plan’s claims data, and who have an eligible commercial plan.
Eligible members will receive a letter or email from their health plan and Cricket Health with the invitation to participate in this program along with enrollment instructions. Members can choose to accept or decline the program with no impact on their coverage or benefits.
Yes. Members can and should still use their PCP, specialists, and other providers along with their Cricket Health team.
Yes. Members who have a nephrologist can and should continue their relationship with that specialist. Cricket’s multidisciplinary support team works with the member’s nephrologist, reinforces their care plan, and helps provide support between appointments.
Eligible members will receive a letter or email from their health plan and Cricket Health with the invitation to participate in this program along with enrollment instructions.
Members can communicate with their Cricket Health team and peer group community online and by phone. Members need access to an internet-enabled computer, mobile device, or tablet to sign up with Cricket Health. If a member does not have internet access, Cricket Health offers an ‘offline’ version of the service which still gives members access to a nurse, dietitian, pharmacist and social worker by phone.
Yes. Cricket Health will send a report on members’ status of enrollment and outreach activities to your PCP and specialist. The report indicates which members are participating in Cricket Health’s program and which members are qualified but have not yet enrolled. Cricket Health will also communicate to PCPs and specialists clinical progress based on the member’s individual CKD progression for enrolled members.
No. Members can continue to use their health plan and benefits, as usual. There’s no impact or any change to their health plan or benefits. Any external dialysis service provider referred by Cricket for a member is subject to a member’s coverage and cost share. While there’s no cost for eligible members to participate in the Cricket Health program, they may still receive an EOB that details any services they received. Cricket Health’s services are an included health plan program offering and available to eligible members at no additional cost. Eligible members will never be asked to pay to use Cricket Health’s services.
